Offers at a Glance

Cashback on ICICI Credit Card EMI, Axis Debit & Credit Cards EMI Transactions and HDFC Debit & Credit Cards EMI Transactions with a Max Cashback of Rs. 9,000/- in case of 15%, Rs. 6000/- in case of 10% and Rs. 3000/- in case of 5% on a min. transaction of Rs. 20,000/- (Rs. 15000/- for select MWO models).

Customer can choose to pay through affordable Credit Card EMI (3 / 6 / 9 / 12 / 18 month EMI ) when a product is purchased from Smart Plaza Outlet. Customer also gets upto 11.0% Cashback (based on the Tenure selected, 11.0% Cashback is on 18 month EMI), to compensate for Interest charged by the Bank.

Customer can insure the product purchased from Smart Plaza against Fire / Theft / Burglary / Accidental Damage ‘Free of Cost’ for a period of ONE Year from the date of Invoice.

Exclusive 11 month Tenure EMIs with Nil Down Payment from Bajaj Finance & Other NBFCs on Select Premium Product Categories.

Customer can earn up to 2.0% Reward Points as part of Samsung Smart Club Loyalty Programme.

• Free Pick Up & Drop - Even Post Warranty for any Service related issues, the Transportation Charges for Product to Service Centre or back will be Waived Off
• Priority Installation - All Installations planned to be done Within 4 Hours of Delivery or Service Call.
• Priority Service - Same Day Visit by the Service Engineer / Technician for the Product Repairs

• Extended basic warranty for up to 4 additional years
• Samsung Genuine parts Assurance
• Affordable pricing starts at Rs. 3/day

Up to 15% Additional Cash back Offer

Offer on:

• Cashback Credit in Account: The Cashback will get credited within 90 days from the end of the month of Transaction or Offer period whichever is later.

‘No Extra Cost EMI’ on Credit Cards

Offer Period: 15^th Mar to 30^th Jun 2019

Products Covered: All Samsung Consumer Electronics Products with MRP 20000.00 (Twenty Thousand) & above

Customer Benefit:

General Terms & Conditions:

• Scheme available on transactions carried out on Pinelabs – Plutus machine through Brand EMI option
• Capturing of Product Serial Number in Plutus is mandatory for approval of Credit Card EMI transaction & Cash back.
• Scheme is available on Samsung Consumer Electronic products with MRP of Rs 20000.00 and above. Minimum Loan amount for credit card - EMI scheme shall be Rs. 15000.00 per product.
• Cash back will be based on actual loan amount and not the invoice amount
• Cash back is to offset the interest charged by bank and should not be promoted as ZERO interest EMI by the partner
• Customer can avail EMI on maximum one (01) consumer electronics products per card in a month
• Any Interest, Service Tax, Govt Levies, Processing Fees charged by Bank will be borne by the customer
• Samsung may ask for Invoice copies/ supporting document for Verification of transaction. Failure to provide the same within seven (07) days may lead to withdrawal of facility & recovery of cash back amount from the customer

Scheme is available during the Offer Period or till further notice

Customer Benefit: Customer gets additional 5% Cashback when they purchase Samsung CE product from select Samsung Smart Plaza’s using select Bank’s Credit Card (as mentioned below). The said Cashback of 5% shall be over and above the normal Cashback that a customer gets with 12 months credit card EMI transaction offers available in the market.

Offer Period: 12th Nov to 31st Dec 2018

Applicable On: 5% Cashback Offer is applicable only on 03 /06 / 09 / 12 months Credit Card EMI Transactions

Eligible Credit Cards: The Additional Cashback of 5% will be available only on Credit Cards of ICICI Bank and HDFC Bank.
5% Cashback is also applicable on Debit Card EMI Transactions of HDFC Cards.

Minimum Transaction value: All Transactions equal to or above Rs.20000.00 would be eligible for 5% Cashback Offer.

Maximum Cashback: Maximum Cashback amount will be limited to Rs 3000.00. Only One transaction per card account will be allowed during the Offer Period.

Transaction Eligibility:Transactions done on Pinelabs swipe machine under 'Brand EMI' option & only if '5% Cashback' is mentioned on chargeslip shall be eligible for the Offer. Customers are requested to retain chargeslip for 180 days post program end date. Offer applicable only on ‘EMI transaction’ of the select credit cards as mentioned above.

Cashback Credit in Account: The Cashback will get credited within 90 days from the end of Offer Period.

Cashback information on Charge Slip: Cashback amount of 5% will be printed on the Charge Slip.

‘No Extra Cost EMI’ on Credit Cards

Offer Period : 1st January to 31st December 2018

Products Covered: All Samsung Consumer Electronics Products with MRP 20000.00 (Twenty Thousand) & above

Customer Benefit:

• Customer can choose EMI tenure of 03 / 06 / 09 / 12 months
• Customer get up to 7.2% Cashback from Samsung
• Tenure & Cashback given in the table below :

General Terms & Conditions:

• Scheme available on transactions carried out on Pinelabs – Plutus machine through Brand EMI option
• Capturing of Product Serial Number in Plutus is mandatory for approval of Credit Card EMI transaction & Cash back.
• Scheme is available on Samsung Consumer Electronic products with MRP of Rs 20000.00 and above. Minimum Loan amount for credit card - EMI scheme shall be Rs. 15000.00 per product.
• Cash back will be based on actual loan amount and not the invoice amount
• Cash back is to offset the interest charged by bank and should not be promoted as ZERO interest EMI by the partner
• Customer can avail EMI on maximum two (02) consumer electronics products per card in a month
• Any Interest, Service Tax, Govt Levies, Processing Fees charged by Bank will be borne by the customer
• Samsung may ask for Invoice copies/ supporting document for Verification of transaction. Failure to provide the same within seven (07) days may lead to withdrawal of facility & recovery of cash back amount from the customer

Scheme is available during the Offer Period or till further notice

Smart Club Loyalty Programme

Period : 1st Jan '19 to 31st Dec '19

Customer Benefit: Customer gets Loyalty Reward Points when making purchase from Smart Plaza Outlet

Eligibility for Reward Points: Purchase any Samsung Product from Smart Plaza - minimum one time purchase value Rs 15000.00 and above

Membership Category:

Table I: Membership Qualification, Upgrade and Renewal Criteria

Reward points and Offers - Available after Customer Registration:

Points thus accumulated can be redeemed at the Smart Plaza (Select Stores where ‘Smart Club’ is Activated. )

1 Point = 1 Re during redemption,

Customer Registration for the First Time:

• Post purchase, login to www.samsungsmartclub.in and register with membership number given on EPOS invoice, mobile number or email
• Enrolment compulsory within 90 days of membership no generation to avail benefits

Please visit https://www.samsungsmartclub.in/ for further details.

Exclusive Post Sales Offers

Terms and Conditions:

• General:

• The Priority Service/ Installation Offer (“Offer”) is being provided by Samsung India Electronics Private Limited (“Samsung”) or by other third party authorized by Samsung.
• Product Coverage: The Offer is applicable on select genuine models of Television, Refrigerator, Air Conditioner, Microwave Oven & Washing Machines (collectively called as “Products”) purchased between September 01, 2018 and December 31, 2021 (“Offer Period”) from Outlet mentioned hereinbelow.
• Outlets: The Offer shall be applicable on purchase of genuine Products from Samsung Digital Plaza store and such other stores where Samsung extends this Offer from time to time ( “Outlet”). This Offer shall not be applicable on purchases made from third party ecommerce portals, multi- brand stores and any other store where this offer is not explicitly extended by Samsung.
• Purchaser has to handover one copy of invoice to the engineer during installation/demo. In case of non-availability of invoice, benefits under this Offer shall not be allowed to the Purchaser.
• This Offer will not be applicable in any of the following cases:
  • The Product is not purchased from Outlet.
  • The Product is not used according to instructions given in the instruction manual.
  • Defects caused by improper usage as determined by Samsung's personnel.
  • Modification or alteration of any nature is made in the electrical circuitry/ or physical construction of the Product.
  • Installation/ repair work is carried out by persons/agencies other than authorized by Samsung.
  • The product is used for commercial purpose.
  • The conditions of the premises do not confirm to the recommended operating conditions of the Product.
  • The original serial number is removed, obliterated or altered from the Product or its cabinet.
  • This Offer does not cover the damages to the Product while in transit to service centre or Purchaser's residence.
• Black Out Days: This Offer shall not be applicable on Public Holidays/ special days such as Dushhera, Dhanteras, Diwali, Christmas, New Year eve, Independence Day, Republic Day etc.
• The terms and conditions of this Offer are supplement and in addition to the terms and conditions provided on the Standard Warranty Card supplied with the Product.
• This Offer is confined to the first purchaser ("Purchaser") of the Product only and is non-transferrable.
• Installation and/or Service of Product will be carried out through Samsung's Service Centers or its Authorized Service Centers or it's Dealer's Service Centers.
• This Offer is subject to verification of the documents and/or information provided by the Purchaser and Samsung reserves the right to seek such additional documents and/or information from the customer as it may deem appropriate.
• Samsung does not guarantee same day delivery/ service for the Products installed beyond the municipal limits of the jurisdiction of the Authorized Service Centre/ Samsung's Service Centre/Authorized Dealer's Service Centre. Further, in case of pick up and drop, all the expenses including but not limited to collection of the Product or part/s from Samsung's Service Centre/Authorized Service Centre/Authorized Dealer's Service Centre, expenses incurred in connection with deputing of service personnel/ technicians, travel expenses (to and fro) incidentals expenses etc. shall be borne by the Purchaser.
• Samsung reserves the right to change/alter & modify the terms & conditions of this Offer at any given point at its sole discretion without giving any reason whatsoever.
• Samsung shall also not be responsible for non-fulfilment of same day installation/ service force majeure events such as like climatic conditions, labour unrest, insolvency, business exigencies or operational & technical issues.
• In no event shall Samsung be liable for losses or any incidental or consequential damages arising out of or in connection with the Offer, its services these Terms (however arising, including negligence). Samsung shall not be responsible for any product or service liability of any kind.
• In the event of any conflict or inconsistency regarding any instructions, rules and conditions on any advertising or promotional material relating to the Offer, these Terms shall prevail over all such other instructions, rules and conditions.
• Decision of Samsung in relation to the Offer and matter incidental thereto shall be final and binding. All disputes shall be governed by the laws of India. These Terms shall be governed by exclusive laws of India and the courts located at New Delhi shall have the exclusive jurisdiction in respect of all the subject matter with relation to the Offer. The respective Offers for Samsung are as under and may vary depending on the models/ products purchased as detailed below:

Process to avail Priority Installation/ Service and free pick-up and drop:

• Purchase of Product during Offer Period shall log request for Installation/ Service and free pick-up and drop at toll free number 1800 400 SAMSUNG.
• Call to toll free number shall be made between 1000– 1500 Hours on Monday to Saturday, except public holidays and black- out days. For installation/ service/ pick- up calls logged after 1500 hours on working days or non- working days, public holidays and black out days, request shall be considered to be logged on the next working day and fulfilled accordingly.
• During the visit of Samsung’s Personnel/ engineer, Purchaser shall provide original copy of invoice for verification. In case of non-availability of Invoice or ineligible invoice, visit charges as prevailing on the day of visit along with other expenses shall be levied by Samsung.

Priority Installation:

• Purchaser has to log call for installation of Product purchased during Offer Period within 6 months of the purchase.
• After due verification of the invoice, Samsung personnel shall proceed with standard installation of Product at the address mentioned on the invoice.
• Any additional part(s) that maybe required for installation shall be on chargeable basis at a price prevailing at the time of installation. Further, any services availed by the Purchaser during installation beyond Samsung’s scope shall be chargeable as per prevailing rates.
• In case premises is found locked or Samsung personnel is unable to access the premises at the scheduled time, Samsung may its option forfeit/ bar the Purchaser from availing free priority installation with regards to the Product.
• In case installation is re-scheduled by Purchaser, time guaranteed installation shall not be applicable and Samsung shall provide time- slot for installation as per its personnel’s availability.

Priority Service

• Purchaser has to log call for service of Product during the warranty (standard) period. Any product having extended warranty shall not be entitled for Priority Service during the extended warranty period.
• After due verification of the invoice, Samsung personnel shall proceed with service of Product at the address mentioned on the invoice as per the terms of warranty card.
• In case the Product cannot be serviced at the Premises, Samsung shall carry the Product to its authorized service centre and shall intimate additional cost, if any, for the same to the Purchaser.
• Any additional part(s) that maybe required for service shall be on chargeable basis at a price prevailing at the time. Further, any services availed by the Purchaser beyond Samsung’s scope shall be chargeable as per prevailing rates.
• In case premises is found locked or Samsung personnel is unable to access the premises at the scheduled time, Samsung may its option forfeit/ bar the Purchaser from availing free priority service with regards to the Product.
• In case service is re-scheduled by Purchaser, time guaranteed service shall not be applicable and Samsung shall provide time- slot as per its personnel’s availability.

Free Pick- Up and Drop

• In case Product requires further inspection and/or repairs in the opinion of visiting personnel, Product shall be taken to the authorized service centre without any additional cost.
• This Offer shall not be applicable in the event of damage to the Product in violation of warranty card, due to negligence, mishandling, water damage etc. and Purchase shall bear cost of transportation in addition to the repair/ spare parts costs.
• Upon service/ repair of the Product, Purchaser shall be contacted by service centre to fix an appointment for delivery of the repaired/ serviced Product. Service Centre shall make two attempts to deliver the Product, pursuant to which, cartage of Rs. 500 shall be levied for delivery.

Care Pack- Exclusive Extended Warranty

Period : 1st Jan '19 to 31st Dec '19

Enjoy complete peace of mind with Samsung Extended warranty plans Consumer Electronics

Get extra protection on your new merchandise

Enjoy the great Samsung experience that comes with every Samsung product. What's more, now avail a special privilege which ensures that you keep enjoying your Samsung product for years to come. Samsung is pleased to present the Extended Warranty Program*. Yes, now you can continue enjoying your Samsung product without worries even after the standard warranty expires. Now experience total peace of mind and enjoy Samsung Extended Warranty Plan on Samsung Refrigerators, ACs, Washing Machines, TVs and Microwaves.

*Extended Warranty can only be purchased within the standard warranty period of the product.

Benefits of Extended Warranty

With the Extended Warranty program*, you can enjoy peace of mind since your product will be protected against any mechanical and technical problems. What's more, you do not have to worry about price rises in the future. It offers great value and is completely hassle free. It is cost effective to upgrade to extended warranty. It reduces downtime and operating cost of the product.

For detailed TnCs please visit https://www.samsung.com/in/microsite/extended-warranty/home-appliances/

Free Product Insurance

Customer Benefit: Customer gets the choice to insure the product purchased from SDP against Fire / Theft / Burglary / Accidental Damage

Offer Period: 1^st Jan ‘19 to 31^st December ‘19

Program Partner: Iffco Tokio General Insurance (ITGI)

Products Covered:

How can the Customer avail the Offer? Customer has to mandatorily register the product with necessary details with ITGI within seven (7) days of the purchase of the product. No registration shall be accepted if it is beyond the 7 days limit.

Coverage under the Insurance Scheme: Registered products will be protected against Fire, Burglary, Theft and Accidental Damage for 1 year from date of purchase

How do customers register to avail Insurance Scheme Offer? In order to register the customer can either visit the ITGI website(www.iffcotokio.co.in) and enter the requisite details or can make a call at ITGI toll free call centre no. 1800-103-5499. On registration, ITGI shall provide a registration acknowledgment through e-mail to the customer.

Coverage Limit under the Insurance scheme: Maximum limit is Rs. 7,00,000/- (Seven Lakhs Only) per customer for all claims for all products registered with ITGI. Claims arising from more than one incident shall have to be claimed as separate claim. Each claim shall be subject to a deductible amount of 10% of the claim amount or Rs 1,000/- (One Thousand Only/-) whichever is higher. Customer may please refer to the ITGI policy wordings for more details.

Whom should customer call for a claim? Intimation of Claim to ITGI shall be accepted at toll free call centre No 1800-103-5499 if called within [14] days. In case of losses arising from Theft, Robbery, Dacoity or Burglary a police report of having registered the case with police within 24 hrs of the occurrence would be required.

IFFCO-TOKIO’s helpline number: 1800-103-5499

IFFCO-TOKIO’s website: www.iffcotokio.co.in

Customers must also preserve the original purchase invoice as it will be required for verification at the time of making any claims.

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